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Support

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What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation

How does Teller process batch checks and check scanning?

Teller Government Cashiering processes checks either one at a time at the counter or in batches through a connected check scanner. A cashier or back-office clerk feeds physical checks into the scanner, Teller captures the MICR line and dollar amount, applies each check to the right receipt or account, and rolls the batch into the same end-of-day balancing and deposit workflow as every other tender.

Daily Operations
Implementation

What is the Teller Revenue Submission module?

Revenue Submission is an add-on module of Teller Government Cashiering that lets low-volume departments submit collected revenue to Finance digitally, instead of walking cash and checks to a central cashier counter with a paper deposit slip. A parks office, a small clerk's window, or a satellite building enters what it collected, and the entry flows to Finance for review, posting, and reconciliation.

Getting Started
Daily Operations

Does Teller work with Accela for permitting payments?

Yes. Teller Government Cashiering integrates with Accela to pull permit fees at the counter and post receipts back to Accela in real time. A clerk searches for a permit, Teller retrieves the balance due, the payment is applied, and Accela is updated as paid, without staff re-keying figures into two systems.

Integrations
Implementation

How does Teller connect to Workday?

Teller Government Cashiering connects to Workday through a real-time integration that pulls open invoice and customer data into the cashiering interface, then posts the completed receipt back to Workday accounts receivable as the payment is taken. A cashier searches for an account, sees live balances from Workday, applies the payment, and the receipt updates A/R without a batch upload or a nightly file. Teller is currently in production with 43 joint Workday clients.

Integrations
Implementation

How does Teller post receipts to the general ledger?

Teller Government Cashiering posts receipts to the general ledger by separating two events that finance teams often blur together: the A/R update (which credits a specific invoice or account in the source system) and the GL deposit entry (which records the cash movement in the ledger). A single counter payment can drive both, in real time, even when A/R and the GL live in different systems.

Getting Started
Daily Operations
Implementation

Where Is Teller Hosted, and How Reliable Is It?

Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.

Getting Started
Security & Compliance
Features

How Does Teller Handle Peak Volume Like Tax Season?

Teller's largest deployment processes ~500,000 customers during tax season, backed by a 99.9% business-hours availability SLA on AWS.

Integrations
Daily Operations
Multi-Location

Is Teller a Good Fit for Small Cities and Towns?

Yes. Teller's smallest deployment serves a city of 48,439 residents. The SaaS model and IT-light setup scale down to small jurisdictions.

Getting Started
Implementation

Can Residents Pay Online With Teller?

Teller Online lets residents pay government bills online, and those payments reconcile through the same cashiering system as in-person ones.

Getting Started
Daily Operations
Features

How Does Teller Handle Refunds, Voids, and Adjustments?

Teller processes voids, refunds, and adjustments as controlled, audited workflows that sync both ways with your ERP and post to the GL.

Getting Started
Features

What reports does Teller provide for finance and management?

Teller Government Cashiering includes a comprehensive reporting suite including key features like real-time dashboards for supervisors and detailed transaction exports for auditors. Standard reports cover daily operations, and custom reports can be built for your agency's specific needs.

Daily Operations
Reporting
Features

Does Teller Support Remote and Satellite Offices?

Teller is a cloud-based platform that supports unlimited locations from a single deployment. Whether you have one office or fifty, all transactions flow into the same system with real-time visibility.

Getting Started
Daily Operations
Multi-Location

How does Teller handle PCI compliance for government payments?

Teller Government Cashiering uses a semi-integrated payment architecture that keeps your agency out of PCI scope while maintaining full control over your cashiering operations. Card data never touches your network — it goes directly from the payment terminal to the processor, while Teller handles everything else.

Security & Compliance
Features

Can Teller Replace Our Spreadsheet-Based Processes?

Yes, and most agencies find the transition smoother than expected. Teller replaces manual spreadsheets, paper logs, and disconnected cash drawers with a unified system that automates what you're currently doing by hand.

Daily Operations
Implementation

What Security Certifications Does Teller Have?

Teller maintains SOC 2 Type 2 certification and PCI DSS compliance, with infrastructure hosted on AWS with geographic redundancy. Security isn't an add-on — it's foundational to how our platform is built and operated.

Security & Compliance
Features

Can Teller support shared services across multiple jurisdictions?

Teller Government Cashiering is built for state and local governments that serve multiple jurisdictions, departments, or entities from a single platform. Whether you're a county collecting for cities, a regional authority serving multiple municipalities, or a state agency with distributed offices, Teller scales to match your organizational complexity.‍

Getting Started
Multi-Location

What payment methods does Teller accept?

Teller Government Cashiering supports every payment type your citizens use — from cash and checks to credit cards and mobile wallets. Our system handles multiple tenders in a single transaction, calculates change automatically, and routes each payment type to the appropriate settlement process.

Getting Started
Features

What Happens During a Teller Implementation?

A typical Teller implementation takes 8-16 weeks from kickoff to go-live, depending on the number of departments, integrations, and locations involved. The process is structured, predictable, and designed to minimize disruption to your operations.

Getting Started
Implementation

How Does Teller Reduce Cashier Training Time?

Teller's intuitive interface dramatically reduces the time needed to train new cashiers versus legacy systems. The overwhelming majority of our clients report that new cashiers are productive within 2-4 hours of initial training.

Implementation
Features

How Does Teller Integrate With Our Existing ERP?

Teller connects directly to your ERP and financial systems through pre-built integrations—no middleware, no manual exports, no end-of-day batch files. Payments flow from the point of sale to your general ledger automatically.

Getting Started
Integrations

How does Teller handle cash drawers and physical cash reconciliation?

Teller Government Cashiering includes complete cash drawer management — from opening counts through end-of-day balancing. Our system tracks every cash transaction in real time and guides cashiers through reconciliation, making drawer close-out fast and accurate.

Daily Operations

How Does Teller Handle Complex Revenue Streams?

Teller is designed for the reality of government revenue collection: dozens of fee types, multiple departments, split payments, partial payments, and complex allocation rules—all in one transaction if needed.

Daily Operations
Features

How does Teller handle audit trails and daily reconciliation?

Teller Government Cashiering provides complete, tamper-proof audit trails for every transaction — from the moment a payment is initiated through final posting to your ERP. Every action is logged with timestamps, user IDs, and workstation information, giving you the documentation you need for internal audits, state compliance, and GASB reporting.

Security & Compliance
Daily Operations
Reporting

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Support
What is the Teller Revenue Submission module?

Revenue Submission is an add-on module of Teller Government Cashiering that lets low-volume departments submit collected revenue to Finance digitally, instead of walking cash and checks to a central cashier counter with a paper deposit slip. A parks office, a small clerk's window, or a satellite building enters what it collected, and the entry flows to Finance for review, posting, and reconciliation.

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It solves a specific problem. Not every office in a government generates enough transactions to justify a full cashiering station and a trained cashier. Yet those offices still take in money, and that money still has to be counted, deposited, and posted to the general ledger. Revenue Submission gives them a lightweight digital path into the same workflow the main cashiers use.

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Who actually uses Revenue Submission?

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The module is built for outlying and low-volume departments, the kind of offices that collect revenue occasionally rather than all day. Common examples include:

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  • Recreation and parks offices taking program fees or facility rentals
  • Satellite or branch offices that are physically distant from the main Finance counter
  • Departments that collect only a handful of payments per day, such as small permit or licensing windows
  • Special districts and county elected offices that report revenue up to a central Finance team

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The users are typically department staff, not dedicated cashiers. Finance and treasury teams sit on the receiving end, reviewing submissions and posting them. That split is important: the department does the collecting and the initial entry, and Finance keeps control of the deposit and the ledger.

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How does it change the deposit workflow for outlying offices?

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Without a tool like this, a small office usually collects cash and checks, fills out a manual deposit form, and physically carries the deposit to Finance, often days after the money was taken in. That creates delays, transcription errors, and gaps in the audit trail. Reconciliation becomes a hunt for paper slips.

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Revenue Submission replaces the paper handoff with a digital one. The department records what it collected, categorizes the revenue against the correct accounts, and submits it. Finance receives a structured entry it can verify and post, rather than a handwritten slip to re-key.

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The point is not to turn every department into a cashier. It is to get outlying revenue into Finance's system quickly, accurately, and with a trail, without adding hardware or headcount at every window.

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The workflow generally follows a predictable path:

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  1. A department collects revenue and records it in Revenue Submission, coding it to the appropriate revenue accounts.
  2. The submission is routed to Finance for review.
  3. Finance verifies the entry and posts it through Teller's normal receipting and general ledger workflow.
  4. The transaction lands in the same reporting and reconciliation reports as counter-collected payments.

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How is Revenue Submission different from the main cashiering interface?

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The core Teller cashiering interface is a point-of-sale built for staff who take payments constantly. It supports cash drawers, check scanners, receipt printers, integrated card processing, and end-of-day balancing. That level of tooling makes sense for a busy front counter, but it is more than a low-volume office needs.

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Revenue Submission is deliberately lighter. It is oriented around submitting what was collected rather than processing live transactions at speed. Departments do not need a full cashiering station, and IT does not need to provision devices for every occasional collection point. In practice that keeps the module simple enough for non-cashier staff to use without extensive training.

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Capability | Core Cashiering | Revenue Submission High-volume front-counter payments | ✓ | — Cash drawer and device management | ✓ | — Digital submission by low-volume departments | — | ✓ Routed to Finance for review and posting | ✓ | ✓ Feeds central reporting and reconciliation | ✓ | ✓

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Why does this matter for finance and treasury teams?

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For a controller or treasurer, the value is centralization and control. When outlying revenue arrives as a structured digital submission instead of a paper slip, Finance gets three things that are hard to achieve with manual deposits: a consistent audit trail, faster posting, and fewer re-keying errors.

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It also brings revenue that used to live outside the system into one place. Payments collected at a remote parks office and payments collected at the main counter end up in the same receipting, reporting, and reconciliation flows. That single view is often the reason finance teams pursue the module: it closes the blind spots created by departments that were never on the cashiering platform to begin with.

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Revenue Submission fits Teller's broader design philosophy. The platform is browser-based, cloud-hosted, and IT-light, so extending revenue capture to more offices rarely means new hardware or heavy setup at each location. It is one more way a government can pull scattered collection points into a single, auditable cashiering and revenue management layer.

More Support Articles

What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation
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