Is Teller a Good Fit for Small Cities and Towns?

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Yes. Teller Government Cashiering by Can/Am is built for the full range of state and local governments across North America, from large counties down to small cities. Our smallest deployment serves the City of San Luis Obispo, California, with a population of 48,439. The cloud SaaS model means small jurisdictions get the same purpose-built cashiering platform without running their own servers.

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Is Teller overkill for a small jurisdiction?

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No, because Teller scales up and down to meet the needs of state and local governments of all sizes. Small jurisdictions enjoy the best of both worlds: reliability proven to meet the needs of large organizations, and the customizability to only purchase what you actually need. Because Teller is delivered as multi-tenant SaaS, a small finance office runs the same proven software as a large county without taking on enterprise infrastructure, dedicated servers, or a large IT team to maintain it. You can configure the features your departments actually use and leave the rest.

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Teller currently supports state and local governments with populations ranging from under 50,000 to nearly 2,000,000.

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What makes Teller workable for a small finance team?

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Three things matter most for a small city or town:

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• SaaS subscription, not a capital project. Teller is licensed as an annual subscription based on parameters such as the number of users, integrations, and check scanners. There is no server hardware to buy and no on-premise software to patch.
• IT-light operation. Teller is IT-light: the day-to-day platform is maintained by us, not by your internal staff. IT may be involved when connecting Teller to your ERP or utility-billing system, but ongoing operation does not require a dedicated administrator.
• One interface across departments. A small office where the same staff take utility payments, permit fees, and miscellaneous receipts can do all of it through a single cashiering interface rather than juggling separate systems.

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Will a small city get the same support as a large county?

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Yes. Every Teller client is on the same platform with the same release cadence and the same support model. We are proud to report 100% client retention across our 80+ active government clients, including many small jurisdictions. We focus exclusively on state and local governments, and do not serve businesses. Small jurisdictions are a core part of our customer base.

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To see how a deployment is scoped and rolled out for an organization of your size, see Solutions and the implementation overview. For background on Can/Am and its government-only focus, see About.