Where Is Teller Hosted, and How Reliable Is It?
Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.
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Yes. Teller government cashiering includes Teller Online, a public-facing payment portal where residents can pay bills and fees online. It offers a shopping cart, saved payment methods, and configurable forms. Crucially, online payments tie back in real time to the same cashiering system and general ledger that handles in-person payments, so both reconcile together.
Teller Online is a public-facing portal that lets residents pay for the same things they would pay for at the counter, such as utilities, taxes, permits, and fees. Teller Online accepts the same payment methods as the counter, including credit cards and e-check, and offers residents enhanced flexibility - for example, a resident could pay a utility bill from home at 11pm before a morning deadline. It includes:
Teller Online is not a separate citizen-engagement platform bolted onto your operations; it is the public-facing face of the same back-office cashiering system your counter staff already use. A payment made online and a payment made at the front counter flow into the same set of books, so finance staff reconcile one revenue stream, not two.
Because online and in-person payments post to the same cashiering system and the same general ledger, finance staff do not have to merge two disconnected revenue streams at end of day. There is one record of receipts, regardless of channel. For the cashier-side workflow, see POS Receipting.
Yes, Teller Online connects to the same cashiering engine and posts in real time, so a payment a resident makes from home appears in the same revenue and reconciliation records as one taken at the counter.
To see the portal in context, visit Online Payment Portal.
