Where Is Teller Hosted, and How Reliable Is It?
Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.
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Yes. Teller government cashiering includes Teller Online, a public-facing payment portal where residents can pay bills and fees online. It offers a shopping cart, saved payment methods, and configurable forms. Crucially, online payments tie back in real time to the same cashiering system and general ledger that handles in-person payments, so both reconcile together.
Teller Online is a citizen-facing portal that lets residents pay for the same things they would pay for at the counter, such as utilities, taxes, permits, and fees. It includes:
This is the important distinction. Teller Online is not a separate citizen-engagement platform bolted onto your operations; it is the public-facing face of the same back-office cashiering system your counter staff already use. A payment made online and a payment made at the front counter flow into the same set of books, making reconciliation much easier.
Because online and in-person payments post to the same cashiering system and the same general ledger, finance staff do not have to merge two disconnected revenue streams at end of day. There is one record of receipts, regardless of channel. For the counter-side workflow, see POS Receipting.
Yes, and this is the design intent. Teller Online connects to the same cashiering engine and posts in real time, so a payment a resident makes from home appears in the same revenue and reconciliation records as one taken at the counter. There is no separate online ledger to balance against an in-person ledger.
To see the portal in context, visit Online Payment Portal.
