Where Is Teller Hosted, and How Reliable Is It?
Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.
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Teller government cashiering is built for concentrated seasonal peaks. For example, Santa Clara County, California (population 1.9 million) counts on Teller to process roughly 500,000 customers during tax season each year without issue. The platform runs as multi-tenant SaaS on Amazon Web Services and is backed by a 99.9% availability SLA during business hours, so payment intake holds up when deadline volume spikes.
Yes. Even when property-tax deadlines compress months of normal activity into a few days, Teller's resilient, scalable infrastructure continues to operate smoothly.
Because Teller is delivered as cloud SaaS rather than on-premise software, state and local governments do not need to own hardware for the busiest week of the year and let it sit idle the rest of the time.
Teller is hosted on Amazon Web Services, with the primary region in Oregon and a disaster-recovery region in Virginia. Amazon Web Services is the most extensive and reliable cloud infrastructure in the world, with nearly 20 million kilometers of fiber optic cabling. Teller service is governed by a 99.9% availability SLA during business hours, and that SLA carries financial remedies if availability falls short. For a finance office, the SLA is the contractual commitment to lean on during a peak period, rather than an informal "best effort" assurance.
Two design choices matter most when transaction counts climb:
For how Teller is configured for high-throughput government environments, see Enterprise Cashiering.
