How Does Teller Handle Refunds, Voids, and Adjustments?

‍

Teller government cashiering treats voids, refunds, and adjustments as core back-office workflows, not afterthoughts. Each correction is captured in the transaction record, governed by configurable permissions, and synced back to the connected ERP. Because Teller integrates bidirectionally, a void or adjustment updates both Teller and the back-office system, so records stay aligned.

‍

‍

What is the difference between a void, a refund, and an adjustment?

‍

In a government cashiering context, the three corrections serve different situations:

‍

• Void. Cancels a transaction, typically before the day closes or funds settle, removing it from the record of receipts.
• Refund. Returns money to a payer after a payment has been taken, for example when a fee was paid in error or a service was not rendered.
• Adjustment. Corrects an amount or allocation without fully reversing the original payment.

‍

Teller supports all three as distinct, recorded actions rather than as informal edits to a transaction.

‍

‍

Do refunds and adjustments sync back to our ERP?

‍

Yes. Teller's integration with government ERPs is bidirectional, so corrections flow both ways. When a payment posts, the receipt updates the back-office system; when that payment is later voided or adjusted in Teller, the correction syncs back as well. This keeps the cashiering record and the ERP record aligned without staff re-keying the change in a second system. For more on how this connects to your general ledger and reporting, see Management Reporting.

‍

‍

How does Teller keep corrections auditable and controlled?

‍

Corrections are exactly where governments need control and a clear trail, and Teller is built for that:

‍

• Permissions. Who can void, refund, or adjust is governed by configurable permissions and approvals, so corrections can be restricted to authorized staff or require sign-off.
• Audit trail. Corrections are captured in the transaction history so finance and auditors can see what changed, rather than money quietly disappearing from a total.
• Daily reconciliation. Voids, refunds, and adjustments are accounted for in end-of-day balancing alongside original receipts. See [How does Teller handle audit trails and daily reconciliation?](/support/how-does-teller-handle-audit-trails-and-daily-reconciliation).

‍

The result is that a supervisor can correct a mistake quickly while finance retains a complete, reconciled record of what happened and why.