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Can Teller support shared services across multiple jurisdictions?

Teller Government Cashiering is built for agencies that serve multiple jurisdictions, departments, or entities from a single platform. Whether you're a county collecting for cities, a regional authority serving multiple municipalities, or a state agency with distributed offices, Teller scales to match your organizational complexity.

Getting Started

Multi-Location

What payment methods does Teller accept?

Teller Government Cashiering supports every payment type your citizens use — from cash and checks to credit cards and mobile wallets. The system handles multiple tenders in a single transaction, calculates change automatically, and routes each payment type to the appropriate settlement process.

Getting Started

Features

What Happens During a Teller Implementation?

A typical Teller implementation takes 8-16 weeks from kickoff to go-live, depending on the number of departments, integrations, and locations involved. The process is structured, predictable, and designed to minimize disruption to your operations.

Getting Started

Implementation

How Does Teller Reduce Cashier Training Time?

Teller's intuitive interface typically reduces cashier training from days to hours. Most agencies report new cashiers are productive within 2-4 hours of initial training.

Implementation

Features

How Does Teller Integrate With Our Existing ERP?

Teller connects directly to your ERP and financial systems through pre-built integrations—no middleware, no manual exports, no end-of-day batch files. Payments flow from the point of sale to your general ledger automatically.

Getting Started

Integrations

How does Teller handle cash drawers and physical cash reconciliation?

Teller Government Cashiering includes complete cash drawer management — from opening counts through end-of-day balancing. The system tracks every cash transaction in real time and guides cashiers through reconciliation, making drawer close-out fast and accurate.

Daily Operations

How Does Teller Handle Complex Revenue Streams?

Teller is designed for the reality of government revenue collection: dozens of fee types, multiple departments, split payments, partial payments, and complex allocation rules—all in one transaction if needed.

Daily Operations

Features

How does Teller handle audit trails and daily reconciliation?

Teller Government Cashiering provides complete, tamper-proof audit trails for every transaction — from the moment a payment is initiated through final posting to your ERP. Every action is logged with timestamps, user IDs, and workstation information, giving you the documentation you need for internal audits, state compliance, and GASB reporting.

Security & Compliance

Daily Operations

Reporting

No results.

What Happens During a Teller Implementation?

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Implementation Phases

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Phase 1: Discovery (Weeks 1-2)

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We learn your current environment:

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Which departments and revenue types you collect
What systems you need to integrate with
How many locations and users you'll have
Your specific workflow requirements and business rules

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This phase produces a detailed implementation plan with milestones and responsibilities.

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Phase 2: Configuration (Weeks 3-6)

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We build your Teller environment:

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Fee structures and revenue types
GL account mappings and fund allocations
User roles and permissions
Receipt templates and branding
Integration connections to your ERP and billing systems

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You review and approve each configuration before we proceed.

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Phase 3: Testing (Weeks 7-10)

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We validate everything works:

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Integration testing with your live systems (in test mode)
User acceptance testing with your staff
End-to-end transaction flows
Reporting and reconciliation verification

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Issues identified in testing are resolved before go-live.

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Phase 4: Training (Weeks 9-12)

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We prepare your team:

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Administrator training for system configuration and management
Supervisor training for reporting and oversight
Cashier training for daily operations
Train-the-trainer options for larger deployments

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Phase 5: Go-Live (Weeks 12-16)

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We launch with support:

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Phased rollout by department or location (recommended)
On-site or remote support during the first days
Rapid response to any issues
Hypercare period with dedicated support access

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What We Need From You

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Successful implementations require partnership. Your team provides:

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A project sponsor and point of contact
Access to technical staff for integrations
Participation in configuration review sessions
Staff availability for training
Testing time before go-live

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After Go-Live

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Implementation isn't the end of the relationship. Teller includes:

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Ongoing technical support (phone, email, portal)
Regular system updates and enhancements
Annual reviews to optimize your configuration
Access to new features as they're released

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Ready to start planning? Contact us to discuss your implementation timeline.

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Have questions?

Reach out to our team and we can help answer any of your questions.

Support

How can we help you?

Can Teller support shared services across multiple jurisdictions?

What payment methods does Teller accept?

What Happens During a Teller Implementation?

How Does Teller Reduce Cashier Training Time?

How Does Teller Integrate With Our Existing ERP?

How does Teller handle cash drawers and physical cash reconciliation?

How Does Teller Handle Complex Revenue Streams?

How does Teller handle audit trails and daily reconciliation?

What Happens During a Teller Implementation?

Implementation Phases

Phase 1: Discovery (Weeks 1-2)

Phase 2: Configuration (Weeks 3-6)

Phase 3: Testing (Weeks 7-10)

Phase 4: Training (Weeks 9-12)

Phase 5: Go-Live (Weeks 12-16)

What We Need From You

After Go-Live

More Support Articles

Can Teller support shared services across multiple jurisdictions?

What payment methods does Teller accept?

How Does Teller Reduce Cashier Training Time?

Have questions?