How does Teller handle cash drawers and physical cash reconciliation?
Teller Government Cashiering includes complete cash drawer management — from opening counts through end-of-day balancing. The system tracks every cash transaction in real time and guides cashiers through reconciliation, making drawer close-out fast and accurate.
Opening a Drawer
At the start of a shift, cashiers open their drawer in Teller:
- Enter starting cash — Count the drawer and enter the opening balance
- System records the baseline — Teller tracks all additions and subtractions from this point
- Begin processing — The drawer is now active and ready for transactions
Supervisors can pre-assign drawer amounts or let cashiers count in. Either way, the system knows exactly what should be in the drawer at any moment.
During the Day
As cashiers process transactions, Teller automatically tracks:
- Cash received — Currency and coin by denomination (optional)
- Cash returned — Change given for overpayments
- Check received — Check payments logged separately
- Other tenders — Cards, money orders, etc. tracked by type
The system maintains a running "expected drawer" total. Cashiers can check their theoretical balance anytime without doing a physical count.
Closing a Drawer
End-of-day reconciliation is straightforward:
- Initiate close-out — Cashier starts the balancing process in Teller
- Count physical cash — Enter actual currency and coin amounts
- Count checks — Enter or scan check totals
- Compare to expected — System shows any over/short immediately
- Document variances — If there's a discrepancy, record an explanation
- Supervisor review — Optional approval workflow before final close
- Post to ERP — Reconciled totals flow to your financial system
Most cashiers complete drawer reconciliation in 5-10 minutes.
Handling Discrepancies
When cash doesn't match expectations, Teller helps you investigate:
- Transaction review — See every transaction since drawer open
- Void/correction log — Check if any transactions were modified
- Denomination breakdown — Compare expected vs. actual by bill/coin type
- Historical patterns — Supervisors can review a cashier's over/short history
Small discrepancies are documented and closed. Larger variances trigger your agency's investigation workflow.
Multi-Drawer Scenarios
Teller handles complex cash environments:
- Multiple drawers per station — Switch between drawers for different purposes
- Shared workstations — Each cashier maintains their own drawer accountability
- Mid-day drawer transfers — Move cash to the safe without closing out
- Supervisor pickups — Remove excess cash while keeping the drawer active
Safe and Vault Tracking
Beyond individual drawers, Teller can track:
- Safe deposits — Cash moved from drawers to the office safe
- Bank deposit preparation — Batch cash and checks for armored pickup
- Vault reconciliation — Multi-level cash tracking for larger operations
Learn More
Questions about cash handling for your specific operation? Contact us to discuss your agency's cash management needs.
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