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What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation

How does Teller process batch checks and check scanning?

Teller Government Cashiering processes checks either one at a time at the counter or in batches through a connected check scanner. A cashier or back-office clerk feeds physical checks into the scanner, Teller captures the MICR line and dollar amount, applies each check to the right receipt or account, and rolls the batch into the same end-of-day balancing and deposit workflow as every other tender.

Daily Operations
Implementation

What is the Teller Revenue Submission module?

Revenue Submission is an add-on module of Teller Government Cashiering that lets low-volume departments submit collected revenue to Finance digitally, instead of walking cash and checks to a central cashier counter with a paper deposit slip. A parks office, a small clerk's window, or a satellite building enters what it collected, and the entry flows to Finance for review, posting, and reconciliation.

Getting Started
Daily Operations

Does Teller work with Accela for permitting payments?

Yes. Teller Government Cashiering integrates with Accela to pull permit fees at the counter and post receipts back to Accela in real time. A clerk searches for a permit, Teller retrieves the balance due, the payment is applied, and Accela is updated as paid, without staff re-keying figures into two systems.

Integrations
Implementation

How does Teller connect to Workday?

Teller Government Cashiering connects to Workday through a real-time integration that pulls open invoice and customer data into the cashiering interface, then posts the completed receipt back to Workday accounts receivable as the payment is taken. A cashier searches for an account, sees live balances from Workday, applies the payment, and the receipt updates A/R without a batch upload or a nightly file. Teller is currently in production with 43 joint Workday clients.

Integrations
Implementation

How does Teller post receipts to the general ledger?

Teller Government Cashiering posts receipts to the general ledger by separating two events that finance teams often blur together: the A/R update (which credits a specific invoice or account in the source system) and the GL deposit entry (which records the cash movement in the ledger). A single counter payment can drive both, in real time, even when A/R and the GL live in different systems.

Getting Started
Daily Operations
Implementation

Where Is Teller Hosted, and How Reliable Is It?

Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.

Getting Started
Security & Compliance
Features

How Does Teller Handle Peak Volume Like Tax Season?

Teller's largest deployment processes ~500,000 customers during tax season, backed by a 99.9% business-hours availability SLA on AWS.

Integrations
Daily Operations
Multi-Location

Is Teller a Good Fit for Small Cities and Towns?

Yes. Teller's smallest deployment serves a city of 48,439 residents. The SaaS model and IT-light setup scale down to small jurisdictions.

Getting Started
Implementation

Can Residents Pay Online With Teller?

Teller Online lets residents pay government bills online, and those payments reconcile through the same cashiering system as in-person ones.

Getting Started
Daily Operations
Features

How Does Teller Handle Refunds, Voids, and Adjustments?

Teller processes voids, refunds, and adjustments as controlled, audited workflows that sync both ways with your ERP and post to the GL.

Getting Started
Features

What reports does Teller provide for finance and management?

Teller Government Cashiering includes a comprehensive reporting suite including key features like real-time dashboards for supervisors and detailed transaction exports for auditors. Standard reports cover daily operations, and custom reports can be built for your agency's specific needs.

Daily Operations
Reporting
Features

Does Teller Support Remote and Satellite Offices?

Teller is a cloud-based platform that supports unlimited locations from a single deployment. Whether you have one office or fifty, all transactions flow into the same system with real-time visibility.

Getting Started
Daily Operations
Multi-Location

How does Teller handle PCI compliance for government payments?

Teller Government Cashiering uses a semi-integrated payment architecture that keeps your agency out of PCI scope while maintaining full control over your cashiering operations. Card data never touches your network — it goes directly from the payment terminal to the processor, while Teller handles everything else.

Security & Compliance
Features

Can Teller Replace Our Spreadsheet-Based Processes?

Yes, and most agencies find the transition smoother than expected. Teller replaces manual spreadsheets, paper logs, and disconnected cash drawers with a unified system that automates what you're currently doing by hand.

Daily Operations
Implementation

What Security Certifications Does Teller Have?

Teller maintains SOC 2 Type 2 certification and PCI DSS compliance, with infrastructure hosted on AWS with geographic redundancy. Security isn't an add-on — it's foundational to how our platform is built and operated.

Security & Compliance
Features

Can Teller support shared services across multiple jurisdictions?

Teller Government Cashiering is built for state and local governments that serve multiple jurisdictions, departments, or entities from a single platform. Whether you're a county collecting for cities, a regional authority serving multiple municipalities, or a state agency with distributed offices, Teller scales to match your organizational complexity.‍

Getting Started
Multi-Location

What payment methods does Teller accept?

Teller Government Cashiering supports every payment type your citizens use — from cash and checks to credit cards and mobile wallets. Our system handles multiple tenders in a single transaction, calculates change automatically, and routes each payment type to the appropriate settlement process.

Getting Started
Features

What Happens During a Teller Implementation?

A typical Teller implementation takes 8-16 weeks from kickoff to go-live, depending on the number of departments, integrations, and locations involved. The process is structured, predictable, and designed to minimize disruption to your operations.

Getting Started
Implementation

How Does Teller Reduce Cashier Training Time?

Teller's intuitive interface dramatically reduces the time needed to train new cashiers versus legacy systems. The overwhelming majority of our clients report that new cashiers are productive within 2-4 hours of initial training.

Implementation
Features

How Does Teller Integrate With Our Existing ERP?

Teller connects directly to your ERP and financial systems through pre-built integrations—no middleware, no manual exports, no end-of-day batch files. Payments flow from the point of sale to your general ledger automatically.

Getting Started
Integrations

How does Teller handle cash drawers and physical cash reconciliation?

Teller Government Cashiering includes complete cash drawer management — from opening counts through end-of-day balancing. Our system tracks every cash transaction in real time and guides cashiers through reconciliation, making drawer close-out fast and accurate.

Daily Operations

How Does Teller Handle Complex Revenue Streams?

Teller is designed for the reality of government revenue collection: dozens of fee types, multiple departments, split payments, partial payments, and complex allocation rules—all in one transaction if needed.

Daily Operations
Features

How does Teller handle audit trails and daily reconciliation?

Teller Government Cashiering provides complete, tamper-proof audit trails for every transaction — from the moment a payment is initiated through final posting to your ERP. Every action is logged with timestamps, user IDs, and workstation information, giving you the documentation you need for internal audits, state compliance, and GASB reporting.

Security & Compliance
Daily Operations
Reporting

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Support
How does Teller process batch checks and check scanning?

Teller Government Cashiering processes checks either one at a time at the counter or in batches through a connected check scanner. A cashier or back-office clerk feeds physical checks into the scanner, Teller captures the MICR line and dollar amount, applies each check to the right receipt or account, and rolls the batch into the same end-of-day balancing and deposit workflow as every other tender.

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The result is that a stack of paper checks becomes structured, reconcilable data without manual re-keying. Below is how that flow works, from capture to deposit.

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What is batch check processing in a government cashiering context?

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In government finance, checks arrive in volume and from many directions: mailed-in tax payments, dropped-off utility bills, permit fees, court remittances, and internal transfers from departments that collect their own revenue. Processing these one at a time at a live counter is slow and error-prone.

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Batch check processing groups many checks into a single scanning session. Instead of typing each check number, routing number, and amount by hand, a clerk runs the stack through a scanner. Teller reads each check, matches it to the correct receivable, and assembles the whole set into one deposit-ready batch. This is a common back-office pattern in treasury operations, and Teller is built around it rather than treating it as an afterthought.

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How does check scanning capture the data?

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A check scanner reads the MICR (Magnetic Ink Character Recognition) line printed along the bottom of every check. That line encodes the routing number, account number, and check number. When a check passes through the scanner, Teller captures:

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  • The MICR data (routing, account, and check number)
  • An image of the check front, and the back where required for deposit
  • The dollar amount, either read automatically or confirmed by the clerk

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Because the routing and account data are captured electronically, the clerk avoids the transcription errors that come with manual entry. The check image is retained alongside the transaction, which matters later for audit lookups and for resolving disputes about what was actually deposited.

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A scanned check is not just a payment. It is a payment plus an image plus structured MICR data, all attached to the receipt it settled.

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How do scanned checks get applied to the right account?

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Capturing a check is only half the job. The check then has to be applied to whatever it is paying for. This is where Teller's integration breadth matters. When a check settles an invoice in an ERP or a bill in a utility or tax system, Teller can look up that receivable and post the payment against it in real time.

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Teller is in production with 96+ third-party integrations, including major government ERPs such as Workday, Oracle, PeopleSoft, JD Edwards, NetSuite, and SAP, along with tax, utility billing, and permitting systems. A single scanned check can therefore pull the open invoice, apply the payment, and post the receipt back to accounts receivable without a clerk switching screens or re-entering data.

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For payments that do not tie to a specific invoice, such as miscellaneous receipts, the clerk assigns the check to the appropriate revenue account or department. Either way, the check enters the system as a coded, categorized transaction rather than a loose piece of paper.

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How does a check batch flow into deposit and reconciliation?

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Once a batch is scanned and applied, it moves through the same daily workflow as the rest of a cashier's activity. The typical steps look like this:

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  1. The clerk closes the batch, and Teller totals the checks it contains.
  2. That total is reconciled against the drawer or session it belongs to during end-of-day balancing.
  3. The batch is assembled into a deposit, grouped by bank account or fund as the agency requires.
  4. Deposit entries and the underlying receipts post to the general ledger, which may be a different system than the one the payment was applied in.

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Because Teller can feed receipt data to accounts receivable and deposit entries to a separate general ledger in the same transaction, finance teams get a clean tie-out. The checks that came in the door match the batch totals, the batch totals match the deposit, and the deposit matches what posts to the ledger.

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What does check scanning do for audit trails?

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Every scanned check carries its image and MICR data with it, and every action against it is logged. That means an auditor or clerk investigating a specific deposit can pull up the individual checks that composed it, view the images, and trace each one back to the account it settled and forward to the ledger entry it produced.

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This end-to-end traceability is one of the practical reasons agencies move off manual check logs and spreadsheets. Instead of reconstructing a deposit from a handwritten tape and a bank statement, the record already exists as structured, searchable data.

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Where do check scanners fit in a Teller deployment?

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Teller supports check scanners as part of its device layer, alongside receipt printers and other point-of-sale hardware. Subscriptions are typically scoped in part by the number and type of check scanners in use, since scanning volume varies widely between a small city clerk's office and a large county treasury.

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For a sense of that range, Teller runs from deployments in cities with populations under 50,000 up to Santa Clara County, California, which serves a population of roughly two million and handles around 500,000 customers in tax season. A high-volume operation may run multiple scanners in parallel during peak periods, while a smaller office may share a single scanner across occasional batch runs. In both cases the workflow is the same: capture, apply, close, deposit, reconcile.

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Why does purpose-built check handling matter?

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Retail point-of-sale systems are built for card-first, low-check environments. Government counters are not. Checks remain a significant share of public-sector receipts, and they arrive in bulk, tied to specific bills and funds that must reconcile precisely.

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Because Teller is built for government cashiering rather than adapted from retail, batch check processing is a first-class workflow: MICR capture, image retention, real-time application to receivables, and a straight path into deposit and ledger posting. For finance and treasury teams, that means fewer keystrokes, fewer transcription errors, and a paper trail that holds up under audit.

More Support Articles

What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation
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