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What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation

How does Teller process batch checks and check scanning?

Teller Government Cashiering processes checks either one at a time at the counter or in batches through a connected check scanner. A cashier or back-office clerk feeds physical checks into the scanner, Teller captures the MICR line and dollar amount, applies each check to the right receipt or account, and rolls the batch into the same end-of-day balancing and deposit workflow as every other tender.

Daily Operations
Implementation

What is the Teller Revenue Submission module?

Revenue Submission is an add-on module of Teller Government Cashiering that lets low-volume departments submit collected revenue to Finance digitally, instead of walking cash and checks to a central cashier counter with a paper deposit slip. A parks office, a small clerk's window, or a satellite building enters what it collected, and the entry flows to Finance for review, posting, and reconciliation.

Getting Started
Daily Operations

Does Teller work with Accela for permitting payments?

Yes. Teller Government Cashiering integrates with Accela to pull permit fees at the counter and post receipts back to Accela in real time. A clerk searches for a permit, Teller retrieves the balance due, the payment is applied, and Accela is updated as paid, without staff re-keying figures into two systems.

Integrations
Implementation

How does Teller connect to Workday?

Teller Government Cashiering connects to Workday through a real-time integration that pulls open invoice and customer data into the cashiering interface, then posts the completed receipt back to Workday accounts receivable as the payment is taken. A cashier searches for an account, sees live balances from Workday, applies the payment, and the receipt updates A/R without a batch upload or a nightly file. Teller is currently in production with 43 joint Workday clients.

Integrations
Implementation

How does Teller post receipts to the general ledger?

Teller Government Cashiering posts receipts to the general ledger by separating two events that finance teams often blur together: the A/R update (which credits a specific invoice or account in the source system) and the GL deposit entry (which records the cash movement in the ledger). A single counter payment can drive both, in real time, even when A/R and the GL live in different systems.

Getting Started
Daily Operations
Implementation

Where Is Teller Hosted, and How Reliable Is It?

Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.

Getting Started
Security & Compliance
Features

How Does Teller Handle Peak Volume Like Tax Season?

Teller's largest deployment processes ~500,000 customers during tax season, backed by a 99.9% business-hours availability SLA on AWS.

Integrations
Daily Operations
Multi-Location

Is Teller a Good Fit for Small Cities and Towns?

Yes. Teller's smallest deployment serves a city of 48,439 residents. The SaaS model and IT-light setup scale down to small jurisdictions.

Getting Started
Implementation

Can Residents Pay Online With Teller?

Teller Online lets residents pay government bills online, and those payments reconcile through the same cashiering system as in-person ones.

Getting Started
Daily Operations
Features

How Does Teller Handle Refunds, Voids, and Adjustments?

Teller processes voids, refunds, and adjustments as controlled, audited workflows that sync both ways with your ERP and post to the GL.

Getting Started
Features

What reports does Teller provide for finance and management?

Teller Government Cashiering includes a comprehensive reporting suite including key features like real-time dashboards for supervisors and detailed transaction exports for auditors. Standard reports cover daily operations, and custom reports can be built for your agency's specific needs.

Daily Operations
Reporting
Features

Does Teller Support Remote and Satellite Offices?

Teller is a cloud-based platform that supports unlimited locations from a single deployment. Whether you have one office or fifty, all transactions flow into the same system with real-time visibility.

Getting Started
Daily Operations
Multi-Location

How does Teller handle PCI compliance for government payments?

Teller Government Cashiering uses a semi-integrated payment architecture that keeps your agency out of PCI scope while maintaining full control over your cashiering operations. Card data never touches your network — it goes directly from the payment terminal to the processor, while Teller handles everything else.

Security & Compliance
Features

Can Teller Replace Our Spreadsheet-Based Processes?

Yes, and most agencies find the transition smoother than expected. Teller replaces manual spreadsheets, paper logs, and disconnected cash drawers with a unified system that automates what you're currently doing by hand.

Daily Operations
Implementation

What Security Certifications Does Teller Have?

Teller maintains SOC 2 Type 2 certification and PCI DSS compliance, with infrastructure hosted on AWS with geographic redundancy. Security isn't an add-on — it's foundational to how our platform is built and operated.

Security & Compliance
Features

Can Teller support shared services across multiple jurisdictions?

Teller Government Cashiering is built for state and local governments that serve multiple jurisdictions, departments, or entities from a single platform. Whether you're a county collecting for cities, a regional authority serving multiple municipalities, or a state agency with distributed offices, Teller scales to match your organizational complexity.‍

Getting Started
Multi-Location

What payment methods does Teller accept?

Teller Government Cashiering supports every payment type your citizens use — from cash and checks to credit cards and mobile wallets. Our system handles multiple tenders in a single transaction, calculates change automatically, and routes each payment type to the appropriate settlement process.

Getting Started
Features

What Happens During a Teller Implementation?

A typical Teller implementation takes 8-16 weeks from kickoff to go-live, depending on the number of departments, integrations, and locations involved. The process is structured, predictable, and designed to minimize disruption to your operations.

Getting Started
Implementation

How Does Teller Reduce Cashier Training Time?

Teller's intuitive interface dramatically reduces the time needed to train new cashiers versus legacy systems. The overwhelming majority of our clients report that new cashiers are productive within 2-4 hours of initial training.

Implementation
Features

How Does Teller Integrate With Our Existing ERP?

Teller connects directly to your ERP and financial systems through pre-built integrations—no middleware, no manual exports, no end-of-day batch files. Payments flow from the point of sale to your general ledger automatically.

Getting Started
Integrations

How does Teller handle cash drawers and physical cash reconciliation?

Teller Government Cashiering includes complete cash drawer management — from opening counts through end-of-day balancing. Our system tracks every cash transaction in real time and guides cashiers through reconciliation, making drawer close-out fast and accurate.

Daily Operations

How Does Teller Handle Complex Revenue Streams?

Teller is designed for the reality of government revenue collection: dozens of fee types, multiple departments, split payments, partial payments, and complex allocation rules—all in one transaction if needed.

Daily Operations
Features

How does Teller handle audit trails and daily reconciliation?

Teller Government Cashiering provides complete, tamper-proof audit trails for every transaction — from the moment a payment is initiated through final posting to your ERP. Every action is logged with timestamps, user IDs, and workstation information, giving you the documentation you need for internal audits, state compliance, and GASB reporting.

Security & Compliance
Daily Operations
Reporting

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Support
How does Teller post receipts to the general ledger?

Teller Government Cashiering posts receipts to the general ledger by separating two events that finance teams often blur together: the A/R update (which credits a specific invoice or account in the source system) and the GL deposit entry (which records the cash movement in the ledger). A single counter payment can drive both, in real time, even when A/R and the GL live in different systems.

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What is the difference between A/R posting and GL deposit entry?

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These are two distinct postings that happen from one transaction, and understanding the split is the key to understanding how any government cashiering layer feeds the ledger.

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  • A/R posting settles a specific obligation. When a cashier collects on a utility bill, a permit fee, or a tax installment, the receipt is applied against that invoice or account in the billing or ERP system so the balance reflects payment.
  • GL deposit entry records the accounting effect. The same money has to land in the general ledger as a debit to cash and a credit to the appropriate revenue or liability account, coded to the correct fund, department, and account string.

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In many agencies these two systems are not the same product. A county might run utility billing in one platform, permitting in another, and its general ledger in a third. Teller sits at the counter between them and routes each half of the transaction to where it belongs.

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One payment, two postings: the account gets credited in the source system, and the ledger gets a coded deposit entry. Teller keeps both in sync from the same receipt.

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How does GL coding get applied at the counter?

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Cashiers do not need to know account strings. That is a deliberate design choice, because expecting front-counter staff to pick the right fund and revenue code by hand is a reliable source of errors and reclass work later.

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In Teller, GL coding is driven by the revenue type or the item being paid, not by the person keying it in. Each payment line is mapped to a set of accounting attributes behind the scenes:

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  • Payments pulled from an integrated system inherit their GL coding from that system's data. When a receipt applies to an ERP invoice, the fund and account information travels with it.
  • Miscellaneous receipts and over-the-counter items are configured against pre-defined revenue types, so selecting the reason for payment determines the coding automatically.
  • Distributions across multiple accounts, common when one fee splits between funds or departments, are set up in configuration rather than reconstructed at the register.

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The result is that the cashier collects money and the correct accounting follows from what they collected, not from a code they had to remember.

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Does Teller post to the ledger in real time?

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Teller is in production with a large integration footprint, and where the target system supports it, posting happens in real time rather than as an overnight batch. Teller supports over 96 third-party integrations in production, including the major government ERPs such as Workday, Oracle, PeopleSoft, SAP, and JD Edwards, alongside tax, utility billing, and permitting platforms.

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Real-time posting matters for two reasons finance teams feel directly:

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  • Accounts reflect payment immediately. A resident who pays at the counter should not still show a balance due when they walk out or when a second clerk checks the account moments later.
  • The ledger stays current. Deposit entries flow as receipts are taken, so end-of-day is a confirmation step rather than a reconstruction.

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Where a downstream system only accepts periodic files, Teller batches and formats the deposit entries to match that system's import requirements. The mechanism adapts to what the ledger can accept.

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How do deposit entries reach a separate general ledger?

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This is the workflow that treasury teams care about most, because the GL is frequently a different system from the one that generated the invoice.

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Teller aggregates the day's receipts into deposits and produces the corresponding GL entries. Those entries carry the full coding, cash to one side and coded revenue or liability accounts to the other, so the ledger records not just that money arrived but where it belongs. Depending on the environment, entries are delivered through:

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  • A direct integration that writes journal or deposit entries into the general ledger system.
  • A formatted file or interface that the GL imports on its own schedule.
  • A summarized batch tied to a specific deposit, so the ledger entry reconciles cleanly against the bank deposit.

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Because A/R settlement and GL deposit entry are handled as separate routes, an agency can credit an account in one system while feeding the deposit to an entirely different ledger, without double entry and without staff rekeying anything.

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What does GL posting look like at end of day?

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End-of-day is where the two postings come together into something an auditor can trace. A typical close in Teller runs like this:

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  1. Cashiers balance their individual drawers, reconciling counted cash, checks, and card totals against what Teller recorded.
  2. Balanced drawers roll up into a deposit for the day or the batch.
  3. Teller generates the deposit's GL entries, coded and totaled, ready for the general ledger.
  4. Finance reviews and confirms, then the entries post to or export toward the ledger.

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Every receipt carries a full audit trail from the point of collection through the A/R update and into the GL deposit entry, so the amount posted to the ledger can be traced back to the individual transaction that produced it. That traceability is what lets a controller answer the question every auditor eventually asks: which receipts make up this deposit, and how were they coded?

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Why does the A/R and GL split matter for government finance?

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Governments handle many revenue streams across many departments, and the accounting rules differ from commercial retail. Whereas a retail point-of-sale records a sale, a government counter has to satisfy fund accounting, restricted revenue, and the segregation of A/R settlement from cash accounting.

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Teller is built for that distinction rather than adapted to it. Keeping A/R posting and GL deposit entry as separate, configurable routes is what allows one counter to serve tax, utilities, permits, court, and miscellaneous receipts while still delivering clean, correctly coded entries to whatever general ledger the agency runs. For finance and treasury teams, that is the difference between a cashiering system that collects money and one that also keeps the books right.

More Support Articles

What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation
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