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Support

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What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

Getting Started
Daily Operations
Implementation

How does Teller process batch checks and check scanning?

Teller Government Cashiering processes checks either one at a time at the counter or in batches through a connected check scanner. A cashier or back-office clerk feeds physical checks into the scanner, Teller captures the MICR line and dollar amount, applies each check to the right receipt or account, and rolls the batch into the same end-of-day balancing and deposit workflow as every other tender.

Daily Operations
Implementation

What is the Teller Revenue Submission module?

Revenue Submission is an add-on module of Teller Government Cashiering that lets low-volume departments submit collected revenue to Finance digitally, instead of walking cash and checks to a central cashier counter with a paper deposit slip. A parks office, a small clerk's window, or a satellite building enters what it collected, and the entry flows to Finance for review, posting, and reconciliation.

Getting Started
Daily Operations

Does Teller work with Accela for permitting payments?

Yes. Teller Government Cashiering integrates with Accela to pull permit fees at the counter and post receipts back to Accela in real time. A clerk searches for a permit, Teller retrieves the balance due, the payment is applied, and Accela is updated as paid, without staff re-keying figures into two systems.

Integrations
Implementation

How does Teller connect to Workday?

Teller Government Cashiering connects to Workday through a real-time integration that pulls open invoice and customer data into the cashiering interface, then posts the completed receipt back to Workday accounts receivable as the payment is taken. A cashier searches for an account, sees live balances from Workday, applies the payment, and the receipt updates A/R without a batch upload or a nightly file. Teller is currently in production with 43 joint Workday clients.

Integrations
Implementation

How does Teller post receipts to the general ledger?

Teller Government Cashiering posts receipts to the general ledger by separating two events that finance teams often blur together: the A/R update (which credits a specific invoice or account in the source system) and the GL deposit entry (which records the cash movement in the ledger). A single counter payment can drive both, in real time, even when A/R and the GL live in different systems.

Getting Started
Daily Operations
Implementation

Where Is Teller Hosted, and How Reliable Is It?

Teller runs on AWS (Oregon primary, Virginia DR) with a 99.9% business-hours SLA, annual SOC 2 Type 2, and 5-minute RPO.

Getting Started
Security & Compliance
Features

How Does Teller Handle Peak Volume Like Tax Season?

Teller's largest deployment processes ~500,000 customers during tax season, backed by a 99.9% business-hours availability SLA on AWS.

Integrations
Daily Operations
Multi-Location

Is Teller a Good Fit for Small Cities and Towns?

Yes. Teller's smallest deployment serves a city of 48,439 residents. The SaaS model and IT-light setup scale down to small jurisdictions.

Getting Started
Implementation

Can Residents Pay Online With Teller?

Teller Online lets residents pay government bills online, and those payments reconcile through the same cashiering system as in-person ones.

Getting Started
Daily Operations
Features

How Does Teller Handle Refunds, Voids, and Adjustments?

Teller processes voids, refunds, and adjustments as controlled, audited workflows that sync both ways with your ERP and post to the GL.

Getting Started
Features

What reports does Teller provide for finance and management?

Teller Government Cashiering includes a comprehensive reporting suite including key features like real-time dashboards for supervisors and detailed transaction exports for auditors. Standard reports cover daily operations, and custom reports can be built for your agency's specific needs.

Daily Operations
Reporting
Features

Does Teller Support Remote and Satellite Offices?

Teller is a cloud-based platform that supports unlimited locations from a single deployment. Whether you have one office or fifty, all transactions flow into the same system with real-time visibility.

Getting Started
Daily Operations
Multi-Location

How does Teller handle PCI compliance for government payments?

Teller Government Cashiering uses a semi-integrated payment architecture that keeps your agency out of PCI scope while maintaining full control over your cashiering operations. Card data never touches your network — it goes directly from the payment terminal to the processor, while Teller handles everything else.

Security & Compliance
Features

Can Teller Replace Our Spreadsheet-Based Processes?

Yes, and most agencies find the transition smoother than expected. Teller replaces manual spreadsheets, paper logs, and disconnected cash drawers with a unified system that automates what you're currently doing by hand.

Daily Operations
Implementation

What Security Certifications Does Teller Have?

Teller maintains SOC 2 Type 2 certification and PCI DSS compliance, with infrastructure hosted on AWS with geographic redundancy. Security isn't an add-on — it's foundational to how our platform is built and operated.

Security & Compliance
Features

Can Teller support shared services across multiple jurisdictions?

Teller Government Cashiering is built for state and local governments that serve multiple jurisdictions, departments, or entities from a single platform. Whether you're a county collecting for cities, a regional authority serving multiple municipalities, or a state agency with distributed offices, Teller scales to match your organizational complexity.‍

Getting Started
Multi-Location

What payment methods does Teller accept?

Teller Government Cashiering supports every payment type your citizens use — from cash and checks to credit cards and mobile wallets. Our system handles multiple tenders in a single transaction, calculates change automatically, and routes each payment type to the appropriate settlement process.

Getting Started
Features

What Happens During a Teller Implementation?

A typical Teller implementation takes 8-16 weeks from kickoff to go-live, depending on the number of departments, integrations, and locations involved. The process is structured, predictable, and designed to minimize disruption to your operations.

Getting Started
Implementation

How Does Teller Reduce Cashier Training Time?

Teller's intuitive interface dramatically reduces the time needed to train new cashiers versus legacy systems. The overwhelming majority of our clients report that new cashiers are productive within 2-4 hours of initial training.

Implementation
Features

How Does Teller Integrate With Our Existing ERP?

Teller connects directly to your ERP and financial systems through pre-built integrations—no middleware, no manual exports, no end-of-day batch files. Payments flow from the point of sale to your general ledger automatically.

Getting Started
Integrations

How does Teller handle cash drawers and physical cash reconciliation?

Teller Government Cashiering includes complete cash drawer management — from opening counts through end-of-day balancing. Our system tracks every cash transaction in real time and guides cashiers through reconciliation, making drawer close-out fast and accurate.

Daily Operations

How Does Teller Handle Complex Revenue Streams?

Teller is designed for the reality of government revenue collection: dozens of fee types, multiple departments, split payments, partial payments, and complex allocation rules—all in one transaction if needed.

Daily Operations
Features

How does Teller handle audit trails and daily reconciliation?

Teller Government Cashiering provides complete, tamper-proof audit trails for every transaction — from the moment a payment is initiated through final posting to your ERP. Every action is logged with timestamps, user IDs, and workstation information, giving you the documentation you need for internal audits, state compliance, and GASB reporting.

Security & Compliance
Daily Operations
Reporting

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Support
How does Teller sign in users with SSO?

Teller Government Cashiering signs users in with single sign-on (SSO) built on OpenID Connect (OIDC), with support for Microsoft Azure AD (Entra ID) and Active Directory Federation Services (ADFS). Staff log in through the agency's existing identity provider rather than a separate Teller password, so the identity provider stays the source of truth for who can access the system.

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What is OIDC-based single sign-on?

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OpenID Connect is a widely adopted authentication standard that sits on top of OAuth 2.0. It lets an application confirm a user's identity by trusting an external identity provider instead of storing and checking passwords itself. When an application supports OIDC, users authenticate once against their organization's identity provider and receive a signed token that the application validates.

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For a government cashiering platform, that matters because front-counter cashiers, clerks, and finance staff already have agency accounts. OIDC lets Teller reuse those accounts rather than creating a parallel set of credentials to manage.

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How does the Teller sign-in flow work?

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The flow follows the standard OIDC pattern that most modern enterprise applications use:

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  1. A user opens Teller in the browser and is redirected to the agency's identity provider, such as Azure AD or ADFS.
  2. The identity provider authenticates the user with whatever policies the agency already enforces, including passwords and any multi-factor requirements.
  3. Once authenticated, the identity provider issues a signed token back to Teller confirming the user's identity.
  4. Teller validates that token and grants access, mapping the user to their role and permissions inside the platform.

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Because Teller is browser-based and cloud-hosted, there is no desktop client to configure for each cashier. The sign-in happens through the browser against the identity provider the agency already trusts.

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The identity provider decides who gets in. Teller trusts that decision and controls what each user can do once inside.

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Does Teller support Microsoft Azure AD and ADFS?

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Yes. Teller supports OIDC authentication with SSO for both Microsoft Azure AD and ADFS. These are the two identity platforms most common across state, county, and municipal IT environments, which means most agencies can connect Teller to the identity provider they already run.

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Azure AD (now branded Entra ID) is Microsoft's cloud-hosted identity service and is typical for agencies that have moved to Microsoft 365. ADFS is the on-premises federation service many governments still operate. Supporting both means Teller fits cloud-first agencies and those maintaining on-premises directories without forcing a change to the identity layer.

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What does SSO mean for IT-light deployment?

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Teller is IT-light, and authentication is a big part of why that matters. When an application handles its own passwords, IT inherits a long list of ongoing tasks: provisioning accounts, resetting forgotten passwords, disabling access when someone leaves, and enforcing password complexity in a second place. SSO removes most of that from the application layer.

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With OIDC-based SSO, several things stay centralized in the identity provider rather than duplicated in Teller:

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  • Account lifecycle — when a staff member joins, changes roles, or leaves, IT manages that once in the identity provider.
  • Password policy — complexity rules, rotation, and lockout thresholds are enforced by the agency's existing standards.
  • Multi-factor authentication — if the agency requires MFA at the identity provider, that requirement carries through to Teller sign-in without separate configuration.
  • Deprovisioning — disabling a departing employee's central account removes their Teller access at the same time, which matters for a system that touches public funds.

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That last point is often the one auditors care about most. Handling money at a government counter means access has to be tightly controlled and cleanly revoked. Tying Teller access to the central identity provider keeps that control in one place instead of asking finance or IT to track a separate cashiering user list.

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How does SSO fit with Teller's broader security model?

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SSO controls who signs in. It works alongside the other controls Teller applies once a user is inside the platform. Access to specific departments, drawers, and functions is governed by role-based permissions, so authenticating through Azure AD or ADFS does not by itself grant a user everything. It confirms identity, then Teller applies the appropriate permissions.

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Teller runs as multi-tenant SaaS hosted on AWS, with encryption at rest and in transit and AWS KMS for key management. Authentication through a trusted identity provider is the front door to that environment. Because the token exchange happens over standard, encrypted web protocols, credentials are verified by the identity provider and never need to be stored inside the cashiering application.

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What should IT teams confirm before connecting Teller?

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Setting up OIDC SSO is a well-understood integration, but a few details are worth checking on the IT side before go-live:

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  • Which identity provider the agency will use, Azure AD or ADFS, and who administers it.
  • How users and roles should map from the directory into Teller's permission model.
  • Whether MFA is enforced at the identity provider, since that requirement flows through to Teller.
  • Who owns the joiner, mover, and leaver process so Teller access tracks the central directory.

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These are decisions the agency's identity team typically already has answers for, which is why SSO tends to be a light lift rather than a project of its own. The result is a cashiering platform that staff reach with the same credentials they use everywhere else, and that IT governs from the identity provider they already run.

More Support Articles

What does Teller's disaster recovery cover?

Teller Government Cashiering runs its disaster recovery on AWS, with primary hosting in Oregon and a separate disaster-recovery region in Virginia. The design targets a recovery point objective (RPO) of 5 minutes and a recovery time objective (RTO) of 1 business day, meaning at most about five minutes of transactions could be lost in a regional failure, and the platform is engineered to be restored and operational within one business day.

Security & Compliance
Features

How does Teller extend through its API and plugins?

Teller Government Cashiering extends through three interfaces layered on a single shared code base: .NET plugins for deep in-process behavior, a REST API for external system-to-system exchange, and a SQL Query API for read access to Teller data. Because every agency runs the same core product and configures behavior through these interfaces, Teller supports 96+ third-party integrations in production without forking the software for individual customers.

Integrations
Features

How does Teller process batch checks and check scanning?

Teller Government Cashiering processes checks either one at a time at the counter or in batches through a connected check scanner. A cashier or back-office clerk feeds physical checks into the scanner, Teller captures the MICR line and dollar amount, applies each check to the right receipt or account, and rolls the batch into the same end-of-day balancing and deposit workflow as every other tender.

Daily Operations
Implementation
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