City of Boynton Beach Projects Up to $1.4 Million in Annual Savings with New Teller Engagement

The Opportunity

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The City of Boynton beach has selected Teller Government Cashiering as the City’s single payment operations hub, a key piece of its technology modernization initiative. 

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Current Challenges

The City currently manages disconnected payment systems and merchant processors, inflating costs, muddying citywide finances, and diminishing customer experience. 

• Data siloes with no unified view into city-wide revenue
• Manual reconciliation and slow financial reporting across disconnected systems
• Longer customer wait times as staff navigate multiple systems per transaction
• Fragmented portals for customers to pay depending on payment type

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Teller Solutions for City of Boynton Beach

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Acting as a unified payment hub for the entire City, Teller will connect all the City’s cashiering subledger systems, including:

• Utility billing
• Permitting
• Parking
• Red light citations
• Recreation and golf 
• Workday, the City’s new ERP solution

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Results

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$700,000 – $1.4 million annual savings

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Teller will help the City consolidate the number of merchant processors currently present, with an estimated cost savings of $700,000 to $1.4 million on processing alone. 

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Additional cost savings include vendor license and contact consolidation, staff productivity and workflow standardization, IT infrastructure, error reduction and chargeback management, and training and onboarding efficiencies. The total estimated cost savings of the City's technology modernization is $1.8 to $4 million.

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Automated processes:

• NSF reversals
• Chargebacks
• Reconciliation with deposit matching
• Check Imaging with Check 21/ICL remote deposit
• Integrated and consolidated merchant services

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Modernized payment channels with faster throughput:

• Web
• Cashier
• IVR
• Kiosk
• Retail

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Photo by Bruce Bain